Terms and Conditions
By using our casino,you agree to these terms. Please read them carefully before playing. If something is unclear, contact our support team before proceeding.
1. General Provisions
These terms govern your use of House of Pokies. We operate under a valid international gaming licence and serve players from Australia. These terms form a legal agreement between you and us.
We may update these terms at any time. Continued use of our casino after changes means you accept the revised terms.
1.1 Acceptance of Terms
Creating an account means you have read, understood, and accepted these terms. You also confirm that online gambling is legal in your jurisdiction.
1.2 Changes to Terms
We will notify you of significant changes via email or on-site notice. Minor updates take effect immediately upon posting.
2. Eligibility
To register and play at House of Pokies, you must meet the following requirements:
- Be at least 18 years of age
- Be a resident of an eligible country (Australia included)
- Not be on any self-exclusion list
- Have a single account only — duplicate accounts are not permitted
We reserve the right to request identity documents at any time. Failure to provide them may result in account suspension.
2.1 Restricted Persons
Employees of House of Pokies, their immediate family members, and associates involved in the operation of this casino are not eligible to hold an account or receive any promotional benefits.
3. Account Registration
You are responsible for keeping your login details secure. Do not share your password with anyone. We are not liable for losses resulting from unauthorised account access if you failed to protect your credentials.
3.1 Verification
We conduct Know Your Customer (KYC) checks as required. This may include proof of identity, address, and payment method. Verification is required before your first withdrawal.
4. Payments and Deposits
All transactions at House of Pokies are processed in AU$. Below is a summary of our standard deposit information:
| Payment Method | Min Deposit (AU$) | Processing Time | Fees |
|---|---|---|---|
| Visa / Mastercard | AU$10 | Instant | None |
| Bank Transfer | AU$20 | 1–3 business days | None |
| Cryptocurrency | AU$15 | Instant | Network fee may apply |
| E-Wallets | AU$10 | Instant | None |
We do not accept deposits from third parties. The payment method used for deposits must match the one used for withdrawals where possible.
5. Withdrawals
We process withdrawal requests within 24 to 72 hours, subject to verification. Below are our standard withdrawal terms:
| Method | Min Withdrawal (AU$) | Max Withdrawal (AU$) | Processing Time |
|---|---|---|---|
| Bank Transfer | AU$20 | AU$10,000/week | 2–5 business days |
| Cryptocurrency | AU$15 | AU$15,000/week | Up to 24 hours |
| E-Wallets | AU$10 | AU$10,000/week | Up to 24 hours |
5.1 Withdrawal Conditions
Before approving a withdrawal, we may require:
- Completed KYC verification
- Fulfilment of any active bonus wagering requirements
- A minimum of one deposit made using the chosen payment method
6. Bonuses and Promotions
All bonuses at House of Pokies are subject to specific terms. These are outlined on each promotion page. General bonus rules include the following:
- Wagering requirements must be met before withdrawing bonus funds
- Bonuses are valid for 30 days unless stated otherwise
- Only one bonus may be active at a time
- Free spin winnings are capped at AU$50 unless specified
- Bonus abuse will result in forfeiture of funds and account closure
6.1 Welcome Bonus
New players may be eligible for a welcome package. Full details are available on our promotions page. We reserve the right to modify or withdraw any offer without prior notice.
7. Prohibited Activities
We take fair play seriously. The following activities are strictly prohibited:
- Collusion with other players
- Using software to automate gameplay or gain an unfair advantage
- Opening multiple accounts
- Providing false information during registration or verification
- Attempting to exploit bugs or errors in games
Any account found engaging in prohibited activity will be suspended immediately. Funds may be withheld pending investigation.
8. Responsible Gambling
We are committed to player wellbeing. Are you finding it hard to control your gambling? We offer tools to help, including deposit limits, session limits, and self-exclusion options. Contact our support team to access these at any time.
We also work with external organisations like Gambling Help Online, available to all Australian players at no cost.
9. Liability
House of Pokies is not liable for losses arising from:
- Interrupted internet connections
- Game malfunctions caused by third-party software providers
- Delays in payment processing beyond our control
Our liability in any case is limited to the amount deposited in the transaction directly involved. We are not responsible for indirect or consequential losses.
10. Privacy and Data
We collect and store personal data in line with our Privacy Policy. Your data is used solely for account management, fraud prevention, and regulatory compliance. We do not sell personal information to third parties.
11. Governing Law
These terms are governed by the laws applicable under our gaming licence jurisdiction. Disputes will first be handled through our internal complaints process. If unresolved, you may escalate to our licencing authority.
Australian consumer protection laws apply where relevant. Nothing in these terms limits rights you hold under Australian law.
12. Contact and Support
If you have questions about these terms, our support team is available 24/7 via live chat and email. We aim to respond to all queries within 24 hours. Keeping communication clear on both sides helps us serve you better.
Last Updated: February 2026