Privacy Policy
We know that handing over personal information to an online casino is not something people do lightly. At House of Pokies, we take that trust seriously. This privacy policy explains what data we collect, how we use it, and what rights you have as a player.
This policy applies to all users of the House of Pokies platform, including visitors and registered players based in Australia. It is written to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and, where relevant, the General Data Protection Regulation (GDPR).
1. What Information We Collect
We collect different types of information depending on how you interact with our platform. Some of it is provided directly by you, and some is gathered automatically during your visit.
1.1 Personal Information You Provide
When you register or use our services, we may collect:
- Full name, date of birth, and residential address
- Email address and phone number
- Government-issued ID for identity verification
- Payment details, including bank accounts or e-wallet information
- Transaction records in AU$
1.2 Information Collected Automatically
Our systems also gather certain data passively, including your IP address, browser type, device identifiers, and session data. This helps us keep the platform secure and running properly.
2. How We Collect Your Data
We collect information through several channels. Understanding where your data comes from is part of being transparent with you.
| Collection Method | Examples |
|---|---|
| Registration forms | Name, email, date of birth |
| Payment processing | Bank details, AU$ deposit amounts |
| Identity verification | Passport, driver's licence scans |
| Cookies and tracking | Session data, browsing behaviour |
| Customer support | Chat logs, emails, call records |
We do not collect more data than we need. If something is optional, we will say so clearly at the point of collection.
3. Why We Use Your Data
Data is not collected for its own sake. Every piece of information we hold serves a specific purpose.
3.1 Core Operational Reasons
- To verify your identity and age as required by Australian law
- To process deposits and withdrawals in AU$
- To manage your account and preferences
- To detect and prevent fraud or suspicious activity
3.2 Legal and Compliance Obligations
We are required by law to carry out certain checks. These include anti-money laundering (AML) procedures and responsible gambling obligations under Australian regulations. Your data helps us meet those requirements.
3.3 Service Improvement
We also use anonymised and aggregated data to understand how our platform is used. This does not identify you personally but helps us improve the experience for all players.
4. How We Store and Protect Your Data
Keeping your information safe is a core part of what we do. We use a combination of technical and organisational measures to protect your data.
These include SSL encryption on all data transfers, secure servers located in regulated jurisdictions, strict internal access controls, and regular security audits. Staff who handle personal data are trained and bound by confidentiality obligations.
No system is perfectly immune to risk. But we continuously review and improve our security practices to reduce that risk as much as possible.
5. Who We Share Your Data With
We do not sell your personal information to third parties. However, we do share data in certain circumstances.
| Third Party Type | Purpose |
|---|---|
| Payment processors | To handle AU$ transactions securely |
| Identity verification services | To confirm player identity and age |
| Regulatory authorities | To comply with legal obligations |
| Fraud prevention agencies | To detect and prevent financial crime |
| IT and hosting providers | To keep the platform operational |
All third parties we work with are required to handle data in accordance with applicable privacy laws. We do not allow them to use your data for purposes beyond what we have specified.
6. Cookies
We use cookies on the House of Pokies platform. Cookies are small files stored on your device that help us recognise you and remember your preferences.
6.1 Types of Cookies We Use
- Essential cookies: Required for the site to function. These cannot be turned off.
- Analytics cookies: Help us understand site traffic and usage patterns.
- Preference cookies: Remember your settings and choices.
- Marketing cookies: Used to deliver relevant promotions, only with your consent.
You can manage cookie preferences through your browser settings at any time. Disabling some cookies may affect how the platform functions.
7. Your Rights as a Player
Under the Australian Privacy Act and, where applicable, the GDPR, you have specific rights regarding your personal data. We respect and support those rights.
7.1 What You Can Request
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data, subject to legal retention requirements
- Object to certain types of data processing
- Request a copy of your data in a portable format
To exercise any of these rights, contact our privacy team using the details in Section 9. We aim to respond within 30 days.
8. How Long We Keep Your Data
We do not hold onto data longer than necessary. Retention periods vary depending on the type of information and the reason it was collected.
Account data is kept for the duration of your active account and for up to seven years afterwards. This is to meet our legal obligations under Australian financial and AML regulations. Transaction records involving AU$ amounts are retained for the same period.
If you close your account, we will delete or anonymise your data once the required retention period has passed, unless we are legally required to keep it longer.
9. Contact Us
Questions about this policy or how we handle your data? We are here to help.
You can reach our privacy team by email at privacy@houseofpokies.com or through the support section of our website. If you believe your privacy rights have been breached, you also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We review this policy regularly to make sure it stays current. Any significant changes will be communicated to registered players before they take effect.
Last Updated: February 2026